Customer Service
ARE YOU HAPPY?
We value our customers' satisfaction very highly. If you have any comments regarding your Production Room order or the service you receive please email our Customer Service Team or call 0113 2467985. We realise that our customers are central to the success of the business and part of the Production Room family, please call if you have a problem, you will be surprised how far we will go to put the smile back on your face.
SHIPPING COSTS
Production Room use UPS and Parcelforce for mainland UK and international shipping. UPS and Parcelforce online tracking allows customers to track products from despatch to arrival. You will be emailed your UPS tracking number following dispatch as well as receive a courtesy call to confirm order details.
Shipping to Mainland United Kingdom is Free of Charge on all orders over £149.
Orders under £149 shipping to United Kingdom and Isle of Man (not Channel Isles): Charge is £3.99.
For Austria, Czech Republic, Denmark, Finland, France, Germany, Greece, France, Republic of Ireland, Netherlands, Luxembourg, Italy, Poland, Portugal, Spain, and Sweden please contact Production Room on 0113 2467985 or email info@production-room.com.
(There may be an excess charge for larger goods. We will contact you prior to accepting the order if this is the case.)
All other delivery locations will be quoted on prior to confirmation of order to assure competitive costs.
Saturday deliveries will carry a surcharge which must be organised at point of order. Call our Customer Service Team to arrange : 0113 2467985
3 Year Limited Warranty
In addition to the product manufacturers UK warranty period Production Room guarantee all products for 3 years from date of purchase.
Products found to be faulty within this warranty period will be repaired free of charge providing they are returned to Production Room Ltd, 85 Roseville Road, Leeds, LS8 5DT within the 3 year period with a copy of the original invoice.
All products are covered by this warranty providing that:
- The product is registered within 30 days of purchase.
- The item is not abused or miss handled as outlined by the manufacturer or Production Room Ltd.
- The item is used with advised accessories and not 3rd party products or alternative Power Supplies.
- No alterations are made to the product and the product is not tampered with in any way.
- The item has been used as outlined in the manufacturers' user manual and adequate care has been applied to the product.
- The item is not designed for short term use or is a wearable product (e.g. vinyl).
Any repairs will not extend the warranty period beyond 3 years.
Any fault must be reported and acted upon immediately as not to cause further damage to the unit.
If you wish to have the unit collected we can do so at a cost of £15 on a day suitable to you excluding weekends and bank holidays.
This warranty is non-transferable.
This warranty is on all products purchased on or after 7th July 2011.
This warranty does not affect your statutory rights.
∗From time to time certain products may carry a warranty that is over and above 3 years. This will be applied at time of purchase. Apple products and wireless radio products are except from this warranty.
10 Year Customer Service Guarantee
As a valued customer, all products are partnered with our Production Room 10 Year Customer Service Guarantee.
Underpinning this Service Guarantee is our culture of valuing our staff: they are the keystones of our care policies and deliverers of our promises. The company investment in high quality individuals from the Pro-Audio sector allows Production Room to deliver a standard of customer service second to none.
Our 10 Year Service Guarantee gives you the peace of mind knowing that our team are on hand to help solve technical issues that may stem your creative flow. Our close relationship with UK suppliers also assures that whatever the challenge we can help.
Additional benefits include:
- On-line Technical Support: info@production-room.com
- In-Store Technical Support.
- Free In Store Product Workshops.
- Advance Discounted Tickets for Music Production Show 2012.
- Advance product release information.
4 Weeks Free Insurance
Production Room bring you a great opportunity to try out musical instrument insurance from Allianz absolutely free, with this 4-week free trial.
Just follow the 4 simple steps below, and we will activate 4 weeks insurance for your instrument absolutely free.
There's no obligation, just 4 weeks FREE cover.
What is covered?
Once activated the 4 Weeks Free voucher will cover the policy holder's specified instrument against accidental damage, up to a maximum sum insured value of £2,500, for a period of 4 weeks from the activation date.
Terms, conditions and excess apply
STEP 1: Click on the Activate Cover button below.
STEP 2: Enter your personal details and the details of your instrument.
STEP 3: Press the Submit button.
STEP 4: Take a note your reference number.
Or if you wish to activate by phone call 0800 980 0600.
Your voucher code can be found on the bottom of your Production Room receipt.
Terms and conditions can be found at www.allianzmusicalinsurance.co.uk
Product Availability
Each product page displays an indication as to current availability:
In Stock - Item is in stock in our master warehouse and qualifies for our next working day delivery offer (orders must be received before 4pm). We will always attempt to get goods to you next day using UPS or Parcelforce but from time to time deliveries may take 48 hours for more remote locations.
Call - Item is either very low stock (1 or 2 units) or is due in to stock shortly. We will confirm delivery timescale upon receipt of your order by phone. (Within working open hours of business). If you are concerned about availability please just call our friendly team on 0113 2467985
Custom Configured Systems - Where systems require configuration/software installation our customer service team will contact you by email to give an estimated time of delivery. You will be informed of the progress throughout installation.
If for any reason goods cannot be shipped out at the time stated our team will contact you by phone immediately confirming the updated shipping date.
All items can be collected from our store if arranged at point of order. Customers must bring photographic identification and the card with which the order was placed.
Payment
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- Maestro
- American Express
In addition we can accept payment by cheque or by Paypal.
Google Checkout
Google Checkout is a fast, secure way to buy from stores across the web.
When it's time to buy, look for the Google Checkout button.
Use it once and stop creating new accounts every time you buy. Learn more about Google Checkout
Finance
Consumer credit service provided by Pay4Later in association with Moneyway. Pay4Later is licensed by The Office of Fair Trading (Consumer Credit Licence: 0616240). For more information please refer to our frequently asked questions or visit http://www.pay4later.com/
Moneyway is a Trading name of Secure Trust Bank PLC. Secure Trust Bank is authorised and regulated by the Financial Services Authority, licensed by the Office of Fair Trading and a member of the Finance and Leasing Association. For more information please visit http://www.securetrustbank.com/
Your Order
After submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been dispatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.
We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission.
Cancelling your order
You have the right to cancel your order any time prior to dispatch. (see custom build exception)
Please read the following 3 sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed.
There are 3 ways to cancel your order:
- By registered post to:
Production Room Ltd
85 Roseville Road
Leeds
West Yorkshire
LS8 5DT - By contacting Customer services by phone on 0113 2467985
- By emailing Customer Service
For Collect@Showroom orders:
- By contacting Customer services by phone on 0113 2467985
- By emailing Customer Service
If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Production Room at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.
- The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
- Digital products can only be accepted if the software is still sealed. Must be, unopened, unused and in its full original re-saleable condition.
- The product must be returned to us complete in its original and undamaged packaging together with all accessories and any other items included with it at time of sale (including free gifts).
- A proof of purchase must be supplied.
- We will not refund any items that have been specially made to your individual specification or personalised.
- Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to you.
Custom Build Orders: When an order has being placed for a custom build system specific to a customers requirements we are unable to offer a refund.
For Health & Safety reasons: Consumable goods (Microphones, In-ear monitors/headphones and any goods that come into contact with ear, nose or mouth) which by their nature cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
Faulty or incorrectly described goods
In the case of faulty or incorrectly described goods we shall, after you have notified us (as described above), either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk, in this case, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery.
All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed until the returned goods have been received back into our warehouse.
Obtaining a Returns Authorisation Number
You must prior to returning any goods received obtain a Returns Authorisation number (RAN) by calling Customer services on 0113 2467985. Failure to do so will result in your refund taking up to 28 days to process or the product being returned to you.
Once you have your RAN number, you can return the item to us in one of the following ways:
- Return the goods, your proof of purchase with your RAN number to the following address. Please also include a copy of your invoice with your return and again, please write your RAN number on this copy invoice to the following address:
Production Room Ltd
Returns Warehouse B
85 Roseville Road
Leeds
West Yorkshire
LS8 5DT - Take the goods and your proof of purchase to the above address. For this you do not need an RAN number.
You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.
Once you have notified Production Room that you are returning your order and we have received the goods back undamaged, you will be refunded or credited within a maximum of 28 days for any sum that has been paid by you or debited from your payment card for the goods.
Returning Goods to Production Room
In the unlikely event that you have to return your purchase to Production Room, it is important that you don't return anything that you may want to keep. For example, any memory cards, song material, DVD's or other items returned with your purchase cannot be located and returned to you. If you have any concerns, please contact a member of our Customer Support team prior to returning anything.
Production Room reserves the right to charge for the collection and return of any goods returned as faulty, that are subsequently found to be without fault. Should this be the case, you will be notified by email.
This does not affect your statutory rights.
Errors and Omissions
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section.
We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
Product photographs are for illustration only, products may differ from those shown. If in doubt please 'phone or email our Sales team, who will be pleased to advise.
Specifications and product descriptions are for guidance only, cannot be guaranteed accurate. Errors and Omissions excepted.
We reserve the right to withdraw any item from sale at any point prior to despatch, for whatever reason.
Copyright
The design and text of this site is copyright Production Room Limited.
All brand names, logos and trademarks are property of their respective owners.
Data Protection
Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. We do not sell or share your information with any other company or partner. Any information sent will offer an opt out of all future mail link.
