Cancelling your order
You have the right to cancel your order any time prior to dispatch. (See custom build exception)
Please read the following 3 sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed.
There are 3 ways to cancel your order:
Production Room Ltd
85 Roseville Road
- By contacting Customer services by phone on 0113 2467985
- By emailing Customer Service
Distance selling regulation state that Items can be returned for a refund within 14 days of receipt of the goods, the goods must be returned in their original packaging and in a resalable condition. Whilst in your possession of the goods you are under a statutory duty to take reasonable care of the items. This entitles you to open the box to inspect the content and to try the product in a way that would be considered reasonable within a shop environment. When returning the items please ensure that you use an insured delivery service as we cannot accept responsibility for items that are lost or damaged. Once the items are in our possession they will be inspected by the customer service team, please note the refund can take up to 30 days.
- The goods must be returned with all accessories, packaging, instructions, etc. and must be in unused condition.
- Digital products can only be accepted if the software is still sealed, unopened, unused and in their full original re-saleable condition.
- The product must be returned to us complete in its original and undamaged packaging together with all accessories and any other items included with it at time of sale (including free gifts).
- A proof of purchase must be supplied.
*The above applies to distance sales only.
We cannot accept cancellations of copyrighted goods (all software, media and sample CDs) where the packaging has been unsealed and/or the product has been registered including hardware products where software is part of the package.
Special order items that have been made to your specification or customized specifically for the customer.
For Health & Safety reasons: Consumable goods (Microphones, In-ear monitors/headphones and any goods that come into contact with ear, nose or mouth) which by their nature cannot be returned, where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Production Room at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.
Faulty or incorrectly described goods
In the case of faulty or incorrectly described goods we shall, after you have notified us (as described above), either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk, in this case, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery.
All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed until the returned goods have been received back into our warehouse.
Obtaining a Returns Authorisation Number
You must prior to returning any goods received obtain a Returns Authorisation number (RAN) by calling Customer services on 0113 2467985. Failure to do so will result in your refund taking up to 30 days to process or the product being returned to you.
Once you have your RAN number, you can return the item to us in one of the following ways:
Return the goods, your proof of purchase with your RAN number to the following address. Please also include a copy of your invoice with your return and again, please write your RAN number on this copy invoice to the following address:
Production Room Ltd
Returns Warehouse B
85 Roseville Road
Take the goods and your proof of purchase to the above address. For this you do not need an RAN number.
You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.
Once you have notified Production Room that you are returning your order and we have received the goods back undamaged, you will be refunded or credited within a maximum of 30 days for any sum that has been paid by you or debited from your payment card for the goods.